Refund Policy

At CS Gaming Hub, we strive to ensure your complete satisfaction with every purchase. This Refund Policy outlines the conditions under which we offer refunds for CS2 skins and other digital items purchased through our platform.

Please read this policy carefully before making a purchase. By making a purchase on our website, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.

Refund Eligibility

Due to the digital nature of our products, all sales are generally final. However, we understand that issues may arise, and we are committed to resolving them fairly. You may be eligible for a refund in the following circumstances:

Non-Delivery of Digital Items

If you have purchased a CS2 skin or other digital item and it has not been delivered to your Steam account or designated gaming platform within 24 hours of purchase completion, you may be eligible for a refund.

Item Discrepancy

If the item delivered significantly differs from what was described on our website (e.g., different wear quality, pattern, or item type), you may be eligible for a refund or exchange. Minor visual differences that are within normal variation do not qualify for refunds.

Technical Issues

If you experience a technical issue with our platform that results in an unintended purchase (e.g., duplicate purchases due to payment processing errors), you may be eligible for a refund of the duplicate or unintended purchase.

Unauthorized Purchases

If you discover unauthorized purchases made through your account, you should:

1. Contact us immediately at support@csgaminghub.com
2. Change your account password
3. Contact your payment provider to dispute the unauthorized charges

We will cooperate with any fraud investigation and may issue refunds for verified unauthorized purchases.

Refund Exclusions

Refunds will not be provided in the following circumstances:

• Change of Mind: Simply changing your mind about a purchase is not grounds for a refund.
• Market Value Changes: Fluctuations in the market value of CS2 skins after purchase are not grounds for a refund.
• Personal Preference: Dissatisfaction with the appearance or subjective qualities of an item that was accurately described on our website is not grounds for a refund.
• User Error: Providing incorrect Steam ID or other account information resulting in delivery issues is not grounds for a refund.
• Third-Party Issues: Problems with Steam or other third-party platforms that prevent you from using your purchased items are beyond our control and are not grounds for a refund.
• Trade or Market Restrictions: Items that become subject to trade or market restrictions after purchase due to Steam or Valve policies are not eligible for refunds.

Refund Process

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team at refunds@csgaminghub.com within 48 hours of your purchase
2. Include the following information in your request:
   • Your order number
   • The email address associated with your account
   • The item(s) for which you are requesting a refund
   • The reason for your refund request
   • Any relevant screenshots or evidence supporting your request
3. Our support team will review your request and respond within 2 business days

Refund Processing Time

If your refund request is approved, we will process the refund within 5-7 business days. The time it takes for the refunded amount to appear in your account depends on your payment method and financial institution:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Bank Transfers: 7-14 business days
• Other Payment Methods: Processing times vary

Refund Method

Refunds will be issued using the same payment method used for the original purchase. In exceptional cases where this is not possible, we may issue refunds through an alternative method agreed upon with you.

Partial Refunds

In some cases, we may offer partial refunds if:

• Only part of an order qualifies for a refund
• The issue experienced does not completely devalue the product
• We offer store credit as an alternative to a cash refund

The amount of any partial refund will be determined at our discretion based on the nature of the issue and the value of the affected item(s).

Special Circumstances

Account Termination

If your account is terminated due to violations of our Terms & Conditions, you will not be eligible for refunds of any purchases made prior to termination.

Promotional Items and Discounts

Items purchased using promotional codes, discounts, or as part of special offers may be subject to different refund terms, which will be specified in the terms of the promotion.

Bundled Items

For items purchased as part of a bundle, we may only offer refunds for the entire bundle, not individual components.

Dispute Resolution

If you are dissatisfied with our decision regarding your refund request, you can appeal by contacting our customer service management team at disputes@csgaminghub.com. Please include all relevant information and correspondence related to your initial refund request.

We aim to resolve all disputes fairly and in accordance with this Refund Policy. However, if we cannot reach a mutually satisfactory resolution, the dispute will be governed by the terms outlined in our Terms & Conditions.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this Refund Policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

Contact Information

If you have any questions about our Refund Policy, please contact us at:

CS Gaming Hub

537 Carlie Shores

Aidentown, TR13 0DP

Email: refunds@csgaminghub.com

Phone: +448391662901

Our customer support team is available Monday through Friday, 9:00 AM to 5:00 PM UTC.